FAQs

How do I reset my NCEdCloud password?

If you forget your password, click the “Forgot Password” link on the login page. Follow the steps to reset it quickly without needing extra help.

How to Change your password on ncedcloud

  • Login to NCEdCloud.
  • Click on Profiles.
  • Click on Change Password.
  • Select the student.
  • Click Change Password.
  • Click Save.

What is ncedcloud username

A “ncedcloud username” is typically your student pupil number (for students) or your 10-digit State Employee UID (for teachers and staff) within the NCEdCloud system.

Can parents access NCEdCloud?

Parents typically don’t have direct access to NCEdCloud but can access platforms like PowerSchool to check grades and progress. You may need to contact your school for specific access details.

Is NCEdCloud only for students and teachers?

NCEdCloud also allows administrators and IT staff to manage user access and resources. It helps everyone stay connected and organized in one place.

Can you use NCEdCloud Outside North Carolina?

You can use NCEdCloud outside of North Carolina with an internet connection. Log in with your credentials, and you’ll have access to your resources from anywhere.

What to do if NCEdCloud is not working?

If NCEdCloud is not working:

  • Check your internet connection and refresh the page.
  • Clear your browser cache or try using a different browser.
  • Contact your school’s IT support for assistance or check for any system-wide outages or maintenance updates on the NCEdCloud status page.

How do I get a student QR code for NCEdCloud?

To obtain a student QR code for NCEdCloud:

  • Log in to your NCEdCloud account.
  • Navigate to the section for student QR code generation.
  • Follow the prompts to generate and download your QR code, or consult your school’s IT support for assistance.

Is NCEdCloud accessible from mobile devices?

Indeed, you can access NCEdCloud from all your devices with an internet connection and browsers.

Does NCEdCloud offer technical support for users?

The NCEdCloud server provides technical support for its users, answering their questions and solving any issues they may encounter.

How Do I Login to the IAM Service?

The quickest way to access the IAM Service is to type my.ncedcloud.org into your browser window and go there directly.  If you want to bookmark the IAM Service, see the FAQ on “How Do I Bookmark the IAM Service?“

Once you see the login screen, enter your Username (State UID number), then click on “Go”.  After entering your password at the next screen, type “Go” again, and you’ll be logged in to the NCECloud IAM Service (unless you need to enter a One Time Password (OTP) because you’re required to use Multi-factor Authentication (MFA).

How do I find out my Username?

If you Forgot your username, or are Claiming Your Account for the first time, your username is the Pupil Number (for Students) or the 10-digit State Employee UID for teachers and staff. Employee UID numbers should be in the Staff UID system as well as Payroll, so your Finance Department may be able to help you locate it, or anyone with a Help Desk role in the NCEdCloud can look it up. Teachers have the ability to see their students’ usernames/UIDs under the “My Students” view in People.

Why do I get an Error Message when I try to Logon?

If you see “The request is invalid” message (shown below), it’s likely because you either used the “back button” to try to get to the login page, or you “bookmarked” the Login Screen (where you enter your Username) which won’t work. 

To get to the IAM Service (to access your applications or change/reset your password for example), go to my.ncedcloud.org.  Bookmark the page where you see your Applications. Then in the future, when you click on the bookmark you created for the Applications page, it will take you to the Logon page and then transfer you to NCEdCloud. If you try to go directly to the login screen by bookmarking it, the IAM Service won’t know where to send you after you login (e.g. the RapidIdentity Portal, PowerSchool, etc.).  That’s why you get an error.

Who do I call if I have issues logging in?

If you have trouble getting to the NCEdCloud IAM Service “Applications”, please follow your local support process for resolving technology issues. If your local support staff cannot resolve your problem, they are authorized to escalate the problem to the Identity Automation Support Community for resolution.

Is the IAM Service Opt-In?

No. As of July 2015 the NCEdCloud IAM Service was integrated with all Home Base applications and is no longer an Opt-In Service (you need to access Home Base / statewide applications through the NCEdCloud portal). The Single Sign-On (SSO) feature of the NCEdCloud IAM Service enables users to log into the portal one time, and then access any of the Home Base applications or any other applications/resources that have been integrated with the IAM Service for your PSU, without needing to login again.

Non- Home Base Target Applications will continue to be opt-in for PSUs, and if you wish to have these integrated with the NCEdCloud for your PSU you can find out what’s available on the Target Applications page.

How Do I BOOKMARK the IAM Service in my Browser?

If you want to BOOKMARK the NCEdCloud IAM Service, DO NOT bookmark the Login Screen where you enter your username and password, but rather the Rapid Identity Applications page (where the application icons are displayed).  Then whenever you want to go to the IAM Service you can click on that bookmark.

Key points to remember for Bookmarking the IAM Service:

What are the criteria for setting up Challenge Questions?

There are three main criteria for challenge questions:  

  • 5 of the 10 questions listed must be answered
  • The answers must be 3 or more characters
  • Answers can not be repeated among questions

In addition, the answers are not case-sensitive.

If a question is not answered it will be ignored in the password recovery process. For example, if you initially answer only 5 of the questions then you will be challenged with 2 of those 5 question. If you initially answer 6 questions then you will be challenged with 2 of those 6. You will never be asked a question that you did not answer during setup.